Olivia Cross is a Senior Marketing Associate at Dunlap Bennett & Ludwig. In this capacity, Olivia is responsible for visualizing, constructing and posting content on the website that strategically captivates client-based audiences and strategizing effective methods to share and connect across multiple pages on the firm’s website. She is also responsible for supporting scheduling and conducting firm events, managing Personal Development (PD) for attorney’s within firm, and identifying multiple ways to build trust with clients through the Client Journey, such as setting standards for responsiveness, understanding business priorities and points of sensitivity. Olivia leads the effort for producing internal and client “value-added services” such as newsletter, DBL University, and other training.
Olivia has 3+ years of experience in the legal market vertical. After undergraduate school at Radford University, Olivia taught as a preschool teacher. She worked in that capacity for several years before she realized that she could take her love of teaching and writing into a new vertical space. She has worked at DBL in various departments including Client Services and Trademarks, building depth to her knowledge base and a firm understanding of the legal profession and how to build strategies to maximize market opportunities.
Olivia is an experienced marketing associate with proven ability to develop processes and creative solutions to messaging and personal development.